Returning Client Workflow
Returning Client Flow
Check Client Status: Member/Non-member
Member - Check credit balance and advise if enough credits for service
Ensure an active card is on file
Does client have other appts booked within 5 days of appt? If yes, verify if they need to be canceled
Recap appt date, time, service, LA, price and studio location
Remind client no eye makeup
Advise of late cancel/change policy